What services do you offer?

We provide various packages and customised solutions some of which are Airport transfers, Group hire, Corporate travel to fit different budgets. Contact our sales team for a personalised quote.

Can I make changes to my booking?

You can make changes to your booking up to 48 hours before your scheduled pick-up time. To amend your booking, Please contact us using the details contained in your confirmation email.

How can I cancel my booking?

You can cancel your booking up to 48 hours before your scheduled pick-up time. Cancellations made after this period will result in the loss of your deposit

What if my flight is delayed or cancelled?

Your flight will be monitored for delays to ensure your driver will be waiting for you at the correct time. If your flight is delayed, your reservation will be automatically updated. Please note that the update to the new arrival time is subject to availability.

My flight details have changed, do I need to inform you?

Yes, please submit your new flight schedule as soon as possible by emailing us. If your pick-up time is within 24 hours, please call or text the local emergency phone number provided in your confirmation email.

Where is the meeting point at the airport?

At most destinations, the driver will be waiting in the airport’s arrivals lounge, holding a name plaque displaying the passenger’s name. The exact meeting point details will be confirmed in the reservation confirmation email.

Do you provide child seats?

Child and baby seats are available on request. You can request child and baby seats in the additional information request section of the booking page. 

Waiting times policy

Our waiting times policy is as follows: We provide a complimentary waiting period of up to 45 minutes. Beyond this time, a charge of £15 per hour will apply.

Payment

To secure your booking, full payment or a deposit is required upon confirmation. Full payment must be completed before the pickup date unless prior written agreement for credit terms has been made.

If there are any changes or variations including extra mileage extra waiting time or deviations to the journey other than what was agreed at the time of booking, the client will be charged extras in accordance with our pricing structure.

Cleaning Fee

You shall be responsible for the behaviour of all the passengers in the car during the journey. In the event the vehicle is damaged, soiled, or has spilled food, you will be charged a minimum cleaning fee of £100. 

Safety

• All passengers must wear a seat belt
• Our company have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs.
• Our company will refuse or terminate any booking with immediate effect if your behaviour possess any driver or vehicle at risk of damage, violence or abuse by you or any passenger in your party. All passengers will be asked to vacate the vehicle as soon as it is safe to do so.
• All our vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk.
• Clients are responsible for ensuring that their luggage is loaded/unloaded at all times. Our company or our sub contractors shall not be held responsible/liable for any loss/damage to such property.
• Our company shall be entitled to cancel all services and provide refunds in the event of a declared national emergency, riot, war, fuel shortage, extreme weather or terrorist attack, or other circumstances beyond its control.
• It is illegal to make a private booking with our drivers. Our company will not be liable for any situation faced by the passenger while travelling on a booking not confirmed with the office.

Journey

• In the event that our driver does not show up at the scheduled time for collection, please contact our office. If you leave the pickup point without informing us we will not be liable for any compensation to you. If you take alternative transport from another company without our consent we will not be liable to pay you the price for it or refund you.
• Whilst we do our utmost to ensure our drivers are punctual and arrive on time, you will understand that we cannot accept responsibility for delays caused by circumstances beyond our control.
• If for any reason we are unable to complete the Journey we will arrange alternative transport.
• Our company shall use all reasonable endeavours to get you to your destination on time, but shall not be liable for any loss due to delays caused by road or traffic conditions beyond its control on the journey.